SHIPPING & RETURNS

Order Handling & Shipping
 

We’re excited to get your 4SCENT perfumes to you! All orders are dispatched within 24–48 working hours. In rare cases of system maintenance or unexpected delays, shipping timelines may be temporarily affected.
 

If you haven’t received your shipping confirmation or need assistance, feel free to reach out to us via:

• WhatsApp: +91 74340 85701

• Email: customer.care@4scent.in
   

Not Happy with Your Order?

We strive to ensure you fall in love with every 4SCENT fragrance. But if something isn't quite right, we’re here to make it better.
 

Received the Wrong or Damage Product?
 

No worries — we’ve got you covered.

 

Received a Incorrect Item?

Here’s how to request a replacement :
 

1. Raise a Request: Contact us within 3 days of delivery via WhatsApp or email with your order ID and pictures of the incorrect item.

2. Review Time: Allow us up to 48 working hours to evaluate your request.

3. Pickup Process: Once approved, we’ll arrange for a courier to collect the incorrect product.

4. No Pickup Available? Don’t worry - we’ll guide you through an alternative method.

5. Replacement Dispatch: Once the return is picked up, we’ll send out your correct product (subject to stock availability). If not available, we’ll issue a full refund.
    

Received a Damaged Item?

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We’re sorry to hear that - let’s fix it.
 

Follow the same steps as Below:
 

1. Raise a Request: Contact us within 3 days of receiving your order.

2. Send Proof: Share clear photos of the damaged product, your order ID, and an open-box video showing the condition of the item as it was unpacked.

3. Review Time: Our team will assess your request within 48 working hours.

4. Pickup Process: If approved, we’ll arrange a courier to collect the damaged item.

5. No Pickup Available? We’ll help you with an alternative return method.

6. Replacement Dispatch: Once the damaged item is picked up, we’ll send out a replacement (subject to stock availability) or issue a full refund.
    

Returns & Replacements Will Not Be Accepted If:

• The product has been used, opened, or altered

• The original packaging (mono cartons, labels, etc.) is missing

• The request is made after 3 days from the date of delivery
   

Order Cancellations
 

Need to cancel?

You can cancel your order before it is processed. Unfortunately, once your order is in the processing stage or shipped, it cannot be cancelled.
 

Shipping Charges
 

• We offer FREE shipping on all orders above a minimum purchase value (updated periodically on the website).

• Cash-on-Delivery (COD) is available.

• The final shipping cost (if any) will be displayed at checkout and is considered final.